1. Scope of services
City Heros currently offers the following verified service categories on our platform:
- Electronic Device Services (mobiles, laptops, AC, appliances)
- Mechanical Services (bike/car service, breakdown assistance)
- Electrical Services (wiring, fan/light installation, inverter setup)
- Daily Labour (construction support, loading/unloading, gardening)
- Pet Care (walking, grooming, sitting, feeding)
- Elderly Care (companions, hospital escorts, walking support)
- Child Care (school pickup/drop, babysitting, homework help)
- Home Cleaning Services (deep cleaning, kitchen, bathroom, sofa)
- Salon & Beauty Services (haircut, facial, waxing, pedicure)
- Food Delivery Partners (bulk orders, event runners, doorstep meals)
- Building & Wall Painting (interior, exterior, waterproofing, texture)
- Education & Tutoring (home tutors, college guidance, crash courses)
- Healthcare at Home (nurse/patient care, blood collection, physiotherapy)
- Grocery & Essentials Delivery (vegetables, ration, dairy, LPG booking)
- Car Rentals (hatchback, sedan, SUV, luxury)
- Towing Services (flatbed, hook & chain, two-wheeler, outstation)
- Packers & Movers (1/2/3 BHK shifting, office relocation, inter-city)
City Heros reserves the right to add, modify, or discontinue any service category without prior notice.
2. User verification & safety
- Partner verification: All service partners must submit a valid government-issued ID (Aadhaar / PAN) before their profile is activated. Unverified profiles cannot accept bookings.
- OTP-based login: Users are authenticated via OTP sent to their registered mobile number. No password storage is required.
- Live tracking: For safety, the provider's location may be tracked via GPS from job acceptance until arrival.
- Zero tolerance: Harassment, discrimination, intoxication, or unprofessional conduct results in an immediate permanent ban.
- Emergency support: Report safety concerns via WhatsApp or by calling 8431073378.
3. Booking & payments
- Transparent pricing: Service prices are listed upfront. Extra material or travel costs must be agreed before work begins.
- Cancellations: Free cancellations up to 2 hours before the scheduled time. Later cancellations may incur a ₹100 fee.
- Platform commission: City Heros deducts 10%–18% (by category) for platform maintenance, marketing, and verification.
- Payment: Payments are currently collected directly between users and partners. City Heros does not hold funds.
4. Healthcare & sensitive services
For Healthcare at Home services (nurse visits, physiotherapy, blood collection, doctor escorts):
- Healthcare partners must hold valid certifications relevant to their role.
- Partners provide supportive care only and do not replace licensed medical treatment or emergency services.
- In a medical emergency, always contact emergency services (108) first.
5. Liability
City Heros acts as an aggregator connecting independent verified professionals with customers. While we enforce background checks and partner standards, City Heros is not directly liable for damages, losses, or disputes arising during or after service. Our support team will assist in resolving conflicts fairly and promptly.
6. Prohibited conduct
- Using the platform for illegal activities or services not listed in our catalogue.
- Providing false information during registration or booking.
- Attempting to contact or transact with partners outside the platform to avoid commission.
- Posting fake reviews or manipulating the rating system.
7. Governing law
These terms are governed by the laws of India. Disputes are subject to the jurisdiction of courts in Koppal, Karnataka.